We respect your privacy

We have created this Privacy Policy in order to demonstrate our firm commitment to protecting your privacy. This policy sets out our policies on the management of personal information and explains what sort of information we hold, the purposes for which we hold it and how we collect, store and handle that information.

Why do we collect personal information?

We collect personal information in order to provide you with our membership services. We need this information to provide you with newsletters, provide you with accreditation and to provide you with the opportunity to join a national practitioner list for use by other members of the property industry as well as the public. Without this information we would not be able to carry out our business and provide our membership services to you. Before we can do this, we need to know who you are and what you do, and your location and address and your professional qualification. We may also need details about your employer and your employment history. Our services require us to collect your sensitive information, such as the fact that you may be an existing or past member of the EB. We will only collect your information if we need to and then only in accordance with the requirements of the Privacy Act. If you do not provide the personal information that we request then we may not be able to provide you with our membership services or consider your application of accreditation at the level you are seeking. From time to time we may use your personal information to provide you with news or offers about products and services available from EB that may be of interest to you. At any time, if you no longer wish to receive additional marketing material, please notify us and we will remove your details from our marketing database.

How do we collect the personal information?

Where possible we will collect the information from you or from someone authorised to act on your behalf, such as a referee. When you give us personal information about other individuals (such as referees) we rely on you to have obtained their consent for you to do this and for you to inform them that EB may provide it to members of the relevant EB committee, and the reasons for why we will do this. Obtaining the consent is particularly important if you are providing us with sensitive information about that person. We may collect the information in writing, by telephone, through our website and by other electronic communication channels. You will provide much of the information we require in the completed membership application form you give to us. We may need to ask you or others further questions to ensure we are clear about your membership and to enable us to process your membership application or your application for accreditation review. We collect this information through our staff and through our contracted agents and other service providers, which may be at the national or the state level. Wherever practicable, we will ask you for the information directly. However, we may need to contact other people & organisations, such as your employer, business associates, and referees to confirm information about you.

Who will see or have access to your personal information?

Unless we are required to provide your personal information to others for purposes of public safety and law enforcement, your information will only be seen or used by persons working in or on behalf of EB or our contracted service providers. These people will include our own and our contracted customer service staff. In relation to membership applications, applications for certifications and applications for advancement in membership, members of the NSW Divisional Membership Committee, Examiners, Divisional Councillors and National Councillors may see your information.

Security of your personal information

We recognise that you are concerned about the security and confidentiality of the information we hold about you. We recognise the value of that information and we will do everything we reasonably can to prevent unauthorised access to, or disclosure, misuse or loss of that information. Our staff who have access to your information have been briefed on the requirements of the Privacy Act and our contracted service providers have been made aware that they are required to comply with the requirements of the Privacy Act. We use data protection techniques whenever we store or transmit information electronically and when storing personal information in hard copy form in secure facilities. Our information systems and files are kept secured from unauthorised access and our staff and contracted agents and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do this.